DietBite Refund and Returns Policy
At DietBite, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely happy with your product, we’re here to help. Below is our comprehensive Refund and Returns Policy:
1. Returns
- Eligibility for Returns: You have 14 days from the date you received your product to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-returnable Items: Perishable goods such as food cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases.
2. Refunds
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Refund Timeframe: The time it takes for your refund to be processed and appear in your account may vary based on your card issuer’s policies.
3. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [insert customer service email]. We will promptly address the issue and arrange for a replacement.
4. Return Shipping
- Responsibility for Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
- Customer Support: For any questions or concerns regarding our Refund and Returns Policy, please contact us at [insert customer service email] or call us at [insert customer service phone number]. We are here to assist you and ensure your satisfaction.
6. Additional Information
- Improper Returns: Items returned after the 14-day period or without meeting the above conditions will not be eligible for a refund or exchange.
- Proof of Purchase: Please include a copy of your receipt or proof of purchase with your return.
Thank you for choosing DietBite. We value your business and are committed to providing high-quality products and excellent customer service.
Need help?
Contact us at hello@mydietbite.com for questions related to refunds and returns.